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Privacy Policy

This Privacy Policy is a part of our Terms & Conditions (link to terms & conditions). By
using this site or our online store, you agree to be bound by and comply with this Privacy
Policy and our Terms of Service.
You must be at least 18 years old to access this site. If you are under 18 years old you
are not permitted to use this site for any reason. You must be of legal age required by
the state or province you are in to purchase our products. It is your responsibility to know
whether you are legally able to purchase our products.

When you purchase something from our store, as part of the buying and selling process,
we collect the personal information you give us such as your name, address and email
address and order history. We also use cookies, web beacons or other tools that collect
information that make it easier to use our store and our site.
When you visit our site, some information is automatically collected. This may include
information such as the Operating System (OS) running on your device, Internet
Protocol (IP) address (which may be used to obtain your geolocation), access times,
browser type, and language, and the website you visited before our site. We also collect
information about how you use our site, including the elements you have interacted with,
metadata and other details about these elements, change states and other user actions.
Email marketing: By providing us with your email address, you are giving us permission
to send you emails about our store, new products and other updates. You have the
opportunity to unsubscribe from these emails at any time by clicking the “Unsubscribe”
button included at the bottom of each email.
How we use your information. In general, we use the information we collect primarily to
provide, maintain, protect and improve our current site and products and to develop new
products. We use personal information collected through our site as described below
and described elsewhere in this Policy to: · Facilitate the creation of and securing of your
Account on our network; · Identify you as a user in our system; · Improve our products,
site, and how we operate our business; · Understand and enhance your experience
using our site and products; · Provide and deliver the products and services you request;
· Respond to your comments or questions and for our Support team to provide service; ·
Send you related information, including confirmations, invoices, technical notices,
updates, security alerts and support and administrative messages; · Communicate with
you about promotions, upcoming events and news about products and services offered
by Gentle Hands and our selected partners, and for other marketing purposes of Gentle

Hands; · Link or combine your information with other information we get from third
parties to help understand your needs and provide you with better service; and · Protect,
investigate and deter against fraudulent, unauthorized or illegal activity.
How do you get my consent?
By providing us with personal information to complete a transaction, placing an order,
arranging for a delivery or returning a purchase you are consenting to our collecting and
using your information (your credit card information is discussed in Section 4 below).
How do I withdraw my consent?
You may withdraw your consent for us to contact you by clicking the “Unsubscribe”
button included at the bottom of each email or contacting us at or
mailing us at:

Gentle Brands
2300 W. Sahara Ave, Suite 800
Las Vegas, NV 89102

We do not share your personal information with third parties without your consent other
than with the following: · Third Party Service Providers. With third parties who work on
our behalf, provided that such third parties provide at least the same level of privacy
protection as required by this Privacy Policy; · Lawful Requests. To comply with laws or
to respond to lawful requests and legal process (provided that we will endeavor to notify
you at the address you have given us if we have received a lawful request for your
information); · Protection of Rights and Property. To protect the rights and property of
Gentle Hands, our agents, customers and others including to enforce our agreements,
policies and terms included in this Privacy Policy or our Terms of Service; · Emergency.
In an emergency, including to protect the personal safety of any person; and · Corporate
Restructuring. For the purposes of a business deal (or negotiation of a business deal)
involving a sale or transfer of all or a part of our business or assets (business deals may
include, for example, any merger, financing, acquisition, divestiture or dissolution
transaction or proceeding). In the event of an insolvency, bankruptcy, or receivership,
personal information may also be transferred as a business asset. If another company
acquires our company, business or assets, that company will also acquire and possess
the personal information collected by us and will assume the rights and obligations
regarding your personal information as described in this Policy.


Our store is built on an e-commerce software platform called Shopify that allows us to
sell our products and services to you. Payment: If you provide us with your credit card
information during the payment process, we send it to our PCI-DSS compliant payment
gateway for processing using SSL encryption technology. Your credit card information is
never stored for use beyond your current transaction. All direct payment gateways
comply with the standards set by PCI-DSS as managed by the PCI Security Standards
Council, which is a joint effort of brands like Visa, MasterCard, American Express and
Discover. PCI-DSS requirements help ensure the secure handling of credit card
information by our store and our payment processors and service providers.


Our Policy does not cover any third party services. To learn about those third parties'
privacy practices, please read their privacy policies.
Links: When you click on links on our store, they may direct you away from our site. We
are not responsible for the privacy practices of other sites and encourage you to read
their privacy policies.


To protect your personal information, we take reasonable precautions and follow
generally accepted industry practices to make sure it is not inappropriately lost, misused,
accessed, disclosed, altered or destroyed. Your personal information is protected by
your password – never share this password with anyone. Charlotte's Web will never
contact you to ask you for your password.
If you provide us with your credit card information, the information is transmitted to our
server using secure socket layer technology (SSL) which employs the AES-256
encryption standard.


By using this site, you represent that you are at least the age of majority in your state or
province of residence, or that you are the age of majority in your state or province of
residence and you consent to any of your minor dependents using this site.


This site is intended for users located in the United States. By sending us your Personal
Information from outside the U.S., you consent to the application of U.S. law and to the
use and disclosure of your personal information consistent with this Privacy Policy. It is
up to you to determine whether accessing this site and purchasing our products are legal
where you are. You access this site and purchase our products at your own risk, and
you are responsible for compliance with all applicable laws, rules, regulations and


We reserve the right to modify this Privacy Policy at any time, so please review it
frequently. Changes and clarifications will take effect immediately upon their posting on
the website. Gentle Hands encourages visitors to check this page for any changes to its
Privacy Policy.


If you would like to: access, correct, amend or delete any personal information we have
about you (other than that information automatically generated by your use of our site),
register a complaint, or simply want more information contact our customer service team
at or by mail at:

Gentle Brands
2300 W. Sahara Ave, Suite 800
Las Vegas, NV 89102

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